Return & Refund Policy

At KidoPet we want you to be happy with every order. If something is not right, we will help you.

Return Window

You can request a return within 7 days of delivery, only if the product you received is damaged, defective or not the item you ordered.

How to Request a Return

Email us at Shopkidopet@gmail.com within 7 days of delivery with:

• Your order number
• Clear photos or a short video of the product and its packaging, showing the damage or defect

Our team will review your request and reply within 24-48 hours on business days.

Not Eligible for Return

• Products that have been used, washed, altered or damaged through misuse (including damage caused by pets)
• Hygiene-sensitive products
• Requests made after 7 days of delivery

Replacement or Refund

If your request is approved, we will send a replacement or issue a refund. Approved refunds are processed within 5-7 business days to your original payment method. For Cash on Delivery orders, the refund is sent by bank transfer or UPI.

Return Shipping

If the product is damaged, defective or incorrect, we will bear the return shipping cost.

Contact Us

For any return or refund question, email Shopkidopet@gmail.com or visit our Contact page.