Refund & Return Policy

Last updated: October 2026

At KidoPet, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Perishable goods
• Customised or personalised items
• Items purchased on clearance or final sale

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Please share your bank account details when raising a return request.

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos at support@kidopet.shop. We will arrange a replacement or full refund at no extra cost.

Cancellations

Orders can be cancelled within 24 hours of placing them. Once the order is shipped, it cannot be cancelled. Please contact us immediately at support@kidopet.shop to request a cancellation.

How to Initiate a Return

1. Email us at support@kidopet.shop with your order number and reason for return
2. Our team will respond within 24–48 hours with return instructions
3. Pack the item securely and ship it to the address provided
4. Once received and inspected, your refund will be processed

Shipping Costs for Returns

Return shipping costs are borne by the customer unless the return is due to a damaged, defective, or incorrect item sent by us.

Contact Us

For any queries related to returns or refunds, please contact us at support@kidopet.shop.