Shipping policy

Shipping Policy

Thank you for shopping with KidoPet! We are committed to delivering your orders quickly, safely, and reliably across India.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after payment confirmation. You will receive an email and SMS confirmation once your order is placed and again when it is dispatched.

Shipping Timelines

  • 📦 Standard Delivery: 4–7 business days
  • 🏙️ Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata): 2–4 business days
  • 🏡 Tier 2 & Tier 3 Cities: 5–8 business days
  • 🌄 Remote/Rural Areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

  • ✅ Free Shipping on all orders above ₹499
  • Orders below ₹499 may attract a nominal shipping fee, which will be clearly displayed at checkout.

Cash on Delivery (COD)

We offer Cash on Delivery across most serviceable pin codes in India. COD availability can be verified at checkout by entering your pin code. A nominal COD handling fee may apply and will be shown before order confirmation.

Order Tracking

Once your order is shipped, you will receive a tracking number and link via email and SMS. You can also track your order anytime on our Order Tracking page.

Multiple Items

If your order contains multiple items, they may be shipped in separate packages and may arrive on different dates. You will receive individual tracking details for each shipment.

Undeliverable Orders

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will attempt delivery again. After 2–3 failed attempts, the order may be returned to us. Please ensure your delivery address and phone number are correct at the time of placing the order.

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery with photos or a description of the issue. We will resolve it promptly with a replacement or refund.

Contact Us

For any shipping-related queries, reach out to us at support@kidopet.shop or visit our Contact Us page.