Frequently Asked Questions

Find quick answers to the most common questions below. Can't find what you're looking for? Contact our support team. We're happy to help.

Orders

How do I place an order?

Simply browse our collections, add products to your cart, and proceed to checkout. You can pay online or choose Cash on Delivery (COD).

Can I modify or cancel my order?

Orders can be cancelled or modified within 12 hours of placing them. After that, the order may already be dispatched. Please contact us immediately if you need to make changes.

Will I receive an order confirmation?

Yes! An order confirmation will be sent to your registered email and phone number via SMS.

Payment

What payment methods do you accept?

We accept all major credit/debit cards, UPI (GPay, PhonePe, Paytm), net banking, wallets, and Cash on Delivery (COD).

Is it safe to pay online on KidoPet?

Yes. Payments are handled through secure, encrypted payment gateways, and your payment details are not stored on our servers.

Do you offer EMI or Buy Now Pay Later?

EMI options may be available for select cards and payment methods at checkout.

Cash on Delivery (COD)

Is Cash on Delivery available?

Yes! COD is available across most pin codes in India. You can check COD availability at checkout by entering your pin code.

Is there any extra charge for COD?

A nominal COD handling fee may apply. This will be clearly shown at checkout before you confirm your order.

Shipping & Delivery

How long does delivery take?

Standard delivery takes 4–7 business days depending on your location. Metro cities may receive orders faster.

Do you deliver across all of India?

Yes, we deliver to most pin codes across India. Remote areas may have slightly longer delivery times.

Is there free shipping?

Yes! We offer free delivery on orders above ₹699. Orders below this amount may attract a small shipping fee shown at checkout.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via SMS and email. You can also visit our Order Tracking page anytime.

Returns & Refunds

What is your return policy?

You can request a return within 7 days of delivery if the product is damaged, defective or not the item you ordered. Please read our full Return & Refund Policy.

How do I request a return?

Email us at Shopkidopet@gmail.com within 7 days of delivery with your Order ID and clear photos or a short video of the product and its packaging. If approved, we will send a replacement or refund, and we bear the return shipping cost for damaged, defective or incorrect items.

When will I receive my refund?

Approved refunds are processed within 5–7 business days to your original payment method. COD refunds are sent by bank transfer or UPI.

Can I return a product because I changed my mind?

No. Returns are accepted only for damaged, defective or incorrect products, as described in our Return & Refund Policy. Used products and hygiene-sensitive items are not eligible.

Cancellations

How do I cancel my order?

You can cancel your order within 12 hours of placing it by contacting our support team. Once dispatched, the order cannot be cancelled.

What if I receive a wrong or damaged product?

We are sorry about that! Please contact us within 7 days of delivery with your Order ID and photos or a video of the product and packaging. We will review it and arrange a replacement or refund.

Products

Are your products safe for children and pets?

We select products with care. Please read each product's description for material, size and age or usage details, and supervise young children and pets with any product.

Do you restock sold-out products?

Popular products are restocked from time to time. You can subscribe to our newsletter to hear when products are back.

Customer Support

How do I contact KidoPet support?

You can reach us via the Contact Us page or by email at Shopkidopet@gmail.com. Our support hours are Monday to Saturday, 10 AM to 7 PM IST.

How fast do you respond?

We typically respond within 24-48 hours on business days.